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Refund policy

Effective Date: Sep 1, 2018

Thank you for choosing Safe Load Shop by CargoTuff. We take pride in providing high-quality load securement products. Our Refund and Return Policy outlines the terms and conditions for returns and refunds. Please read this policy carefully before making a purchase.

1. Defective Products:

  • We stand behind the quality of our products. If you receive a defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the defective product.

2. Return Eligibility:

  • All sales are final. We accept returns only for products that are determined to be defective or damaged upon receipt. To be eligible for a return, your item must be in the same condition as when you received it, including the original packaging.

3. Return Process:

  • To initiate a return for a defective product, please contact our Customer Service team at 1-844-963-5206 or info@cargo-tuff.com.

4. Inspection and Refund:

  • Once we receive the returned item, it will be inspected by our team to verify the defect. If the product is confirmed to be defective, we will process a refund to your original payment method.

5. Refund Timeframe:

  • Refunds may take 3-5 business days to process, depending on your payment method and financial institution.

6. Non-Defective Products:

  • Please note that we do not accept returns or refunds for products that are not defective. All sales are final for non-defective items.

7. Shipping Costs:

  • Shipping costs for returning a defective product will be covered by Safe Load Shop. Please follow our return instructions to ensure a smooth return process.

8. Contact Us:

  • If you have any questions or concerns about our Refund and Return Policy or need assistance with a defective product, please contact our Customer Support team at 1-844-963-5206 or info@cargo-tuff.com.

9. Changes to Refund and Return Policy:

  • We reserve the right to modify our Refund and Return Policy at any time. Any changes will be posted on our website and will apply to all purchases made after the effective date of the policy change.

By making a purchase with Safe Load Shop by CargoTuff, you agree to abide by the terms and conditions outlined in this Refund and Return Policy.

Thank you for choosing Safe Load Shop by CargoTuff. We are committed to ensuring your satisfaction with our products and services. 

Cargo Tuff LLC, 5305 Cleveland Street, Suite 103, Virginia Beach VA 23462, United States